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Q U E S T I O N S &


Is the Bakery open daily?


No, the bakery is mainly used for production  and pick ups during specials.  We will have Pop-ups during certain times (Valentines, St. Patrick's Day, Easter, 4th of July, Back to School, Halloween, Thanksgiving and Christmas).  Please be sure to follow us on Instagram, Facebook or subscribe to our site to get dates and times.

Why should I subscribe to Heart of Sugar Bakery?


For almost all of us pre sale specials, we sell out.  Joining our site you stay updated when our specials will be released and even get a chance to shop early!

Why do you sell out of cookies?


Yes, I know it is frustrating.  Believe me, I wish I could take on more!  But honestly custom cookies is really seasonal. I am a one man show on the decorating.  There are times that I would love to hire someone to help decorate.  But it is not a consist job and it takes practice to master some of these techniques.  I am thankful for my family who jumps in to help with baking, boxes, packings and set-up. But the cookie decorating takes hours and skill.  I would hate to show you a sample of an idea and it not match.  

What is the difference between Buttercream and Royal Icing?


Buttercream is made with butter, milk, vanilla & almond extract and confectionery sugar.

It is creamy and used mainly on cakes.  I use it on cookies to make things that are “fluffy”.  This is my favorite icing because it is the one I have used since I have been baking. However, it does not allow details and dry completely to bag and use as party favors.


Royal is made with meringue powder, water, vanilla & almond extract, corn syrup & confectionery sugar.

It is great of sugar cookies to add details and dries completely.  I have tested and tried many different recipes and finally landed on a good mix that I like.  It is perfect for favors!


Can you omit the almond extract?


Yes, of course!  My sugar cookie recipe is one I have made since I started baking and does contain a teaspoon of Almond Extract.  I also use Almond Extract in my icings because I think it gives them a little something extra!  But I have made cookies and icing without and my testers said they were delicious! 


Can you bake Gluten Free Cookies?


Yes. There will be an up charge depending on the amount of cookies.


How much does a custom order cost?


A dozen custom cookies start at $55 and can go to $80 a dozen depending on the design of the cookies and of course the amount of cookies.  If you would like one design verses 4 different designs will also make a difference. 


How do I order cookies?


To order cookies, please fill our “Contact” tab and let me know what you are looking for, the amount and the date needed.  I will see if I am available to accommodate your date and send you an email back along with pricing.  Or you may message me through Facebook or click our form on the contact page.


Do we ship cookies?


No.  At this time we are not shipping cookies.


How do I pay Heart of Sugar Bakery?


All payments will be Square via invoice, or if you are at the bakery, we are happy to take cash too.


How do I receive my cookies?


Pick up for orders are at Heart of Sugar Bakery, 166 Rosemont Road, Suite E, Virginia Beach, VA 23452.  I  try to get your order completed the day before or the morning of your event.  We can make those arrangements for a pick up time closer to your event.

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